Website Search with SearchBox
Search is a key aspect of your web experience, and searchers are the people who are the most desperate to buy from you. Unfortunately, most companies aren’t taking advantage the important data… their website search results. SearchBox allows you to improve not only the onsite search, but your customer’s entire journey and business results.
Website search is the FIrst Personalized Experience
Personalization represents a hot topic for many businesses… and with good reason. Customers expect experiences tailored to their needs. However, many companies struggle with this. That’s often true even when customers tell you what they want using your search engine.
The good news is… it doesn’t have to be this way. With the right tools, you can deliver personalized experiences your customers demand. You can do it at scale, and you can do it with less investment than you might think. In a recent e-book, we outline 6 truths about personalization that you must know. We show you how utilizing website search data creates a positive impact on your business. Learn about the solutions that can help you improve the personalization of your customer experience today.
SearchBox Benefits
Anonymous Data
Use behavioral data to recommend the right results—and right content—to help your visitors achieve their goals... and you achieve yours.
Quality Search Results
Uncover customer insights in a way that “clicks” cannot by leading customers not just to a good answer, but to one that converts for your business.
Data-driven Automation
Integrates with your existing search engine to automatically drive improvements from your website search results
Clear Connection to Value
Measure your results and show improved conversions, lowered site exits and a better experience for you and your customers.
Up to 600% more likely to buy
Onsite search users are your best prospects. They know you have what they’re looking for… you just need to connect them with it. SearchBox can ensure that your website search experience is both easy and effective and delivers on the search promise: “Ask me a question and I’ll give you the right answer.”
software features
Works Automatically
Automatically analyzes your data and updates website search results without manual effort
Collects Unique Data
Collect key data and reacts to measurements that can improve your business
Creates Conversions
Helps customers find the content they need... leading to greater engagement and conversion rates
Implements Easily
Get started with a single piece of JavaScript in your tag manager or HTML
Optimizes Website
Delivers what your customers – and your business – wants through automated search improvements
Assists Valuable Customers
Maximize revenue by efficiently helping your customers find what they need.
HOW IT WORKS
Deploys Easily and Cleanly
Like most analytics systems, SearchBox gathers its data using a JavaScript tag. You can either add the tag directly to your page template or use your tag manager to activate SearchBox’s data collection. We do some configuration and quality assurance on our side and you are ready to go.
Uniquely Measures Data
The hard reality is that you measure search wrong. Just about everyone who pays attention to search metrics looks at two measures: No Search Results and Clicks. Both are necessary to understand search success. Neither is sufficient. You need to know what happens after the click. Did the searcher find what they were looking for? SearchBox measures the experience in a way that is not only accurate but provides data for automation.
Provides Expert-Level Guidance
Now that you have the right data you can take advantage of our automation to improve your search experience. However, some of the improvement requires people to act. It could be any number of things including technical tuning or content changes. Regardless, the SearchBox Knowledgebase provides you with insight into what you can do to react to what the data is telling you. If that’s not sufficient, you can engage our expert consultants to help guide your improvement program.