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In this episode of SoloSegment SearchChat, hosts Tim Peter and SoloSegment CEO Steve Zakur discuss how to use data to improve customer experience. Topics covered include:

  • How to measure Customer Experience and what you can do with Customer Experience data.
  • What a lack off good on-site search results and a backlog of help tickets are trying to telling you.
  • Why mobilizing customer data and taking action will improve Customer Expereince, and your business overall.

Learn even more about how on-site search can improve customer experience in SoloSegment’s new report, “B2B Website Engagement in a Changed World”.

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SearchChat is SoloSegment’s podcast dedicated to all things on-site search AI and content marketing related. Who is SoloSegment? We’re a technology company focused on site search analytics and AI driven content discovery to improve search results, increase customer satisfaction and unlock revenue for your company. If you think we might have the answer to your conversion problems, feel free to connect with us.

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