It’s not your search engine, it’s your (improvement program)
In a recent blog post, I wrote about the two things you can do to improve your onsite search. Those…
How does your search customer experience treat your visitors?
This morning I had to log on to United Airlines’ website to request a refund for accommodations from a recent…
All Business On Vacation
Last week I left my family behind and took my 82 year-old father and his brother to Yellowstone National Park.…
How long will business models based on personal data survive?
I don’t use Snapchat mostly because nobody I know uses it. I’m not the target demographic, apparently. But that doesn’t…
Google: Frenemy?
Can you imagine not caring about how you rank in Google? Maybe someday something will replace Google as what is…
The People Element: How SEO and Site Search Come Together
Let's talk about a much-neglected aspect of onsite search: how people work together. Recently I was on a Google hangout…